At Mister Spas, our in-store team is available to call between 9:30am and 6:00pm (5:00PM on Saturdays). For e-mails, Facebook messages and Houzz messages, a member of our team will reply by the next business day, but usually within a couple of hours in most cases.
Mister Spas mainly serves the Charlotte area, including all of Mecklenburg County and the surrounding counties (southwestern/western NC & the Catawba area of SC). Mister Spas will also travel to farther areas if needed, so don't hesitate to call!
We have an older tub and Kevin was so helpful in getting it running good, and giving advice on how to maintain it. He didn't try to talk us in to replacing it but rather sent someone out to our home, didn't charge out the wazoo and our tub has been running now for a few years. We are looking to upgrade soon and we won't be buying anywhere else!!
I bought a spa from Mister Spa about 8 years ago. I spent a little more than my budget called for, but boy was it worth it. Kevin was great at explaining each model and understood exactly where we were going to place it (at a cabin in the mountains). This model has endured harsh winters and high winds. We have needed service only once and Mister Spa drove all the way to Boone to fix one of the pumps. This spa still looks like the day we bought it! Thanks to Kevin and the team for helping us with chemicals, advice and for providing the right product for us.
A hot tub that I purchased on the Internet died on me and I wanted it repaired. The manufacturer I originally purchased it from had gone out of business years ago, so my warranties were worthless. After contacting Mister Spas and explaining the symptoms to the owner, they sent out an experienced repair guy (Kenny) to assess the problem for me. Even though this wasn't a hot tub they see often, Kenny was quick to assess the multiple problems and pull the appropriate parts for rebuild. To minimize my cost, Mister Spas had what could be rebuilt repaired and what couldn't replaced with equivalent rebuilt parts. Costs for parts and labor of the multiple issues were quite reasonable.